Last updated: 24 August 2026
Healio is built around anonymity, so we try to collect as little as we reasonably can — and to be plain about what we do collect, why, and who can see it. This policy covers the Healio app and healio.club.
Healio is peer support, not therapy or crisis care. If you're in immediate danger or thinking of harming yourself, please contact your local emergency number or a crisis helpline — in India, Tele-MANAS is available free on 14416, any hour.
We collect the minimum needed to run Healio:
Posts in Circles are shown to other members as a circle alias (e.g. "Someone in Heartbreak"), not your account name. Other members and Healers cannot see your phone number, email, or real name unless you choose to share it directly in a conversation.
Anonymity is about what other users see — it isn't the same as us having no record at all. Internally, every post and message is still linked to an account so we can act on safety reports, respond to legal requests, and keep the platform free of abuse. We do not display this link to other users.
We do not use your posts or messages to train third-party advertising profiles, and we do not sell your personal information.
Circles are peer spaces — content you post is visible to other members of that circle under your alias. Healer sessions are one-to-one, by message, audio, or video call. Healers are independent, identity-verified individuals, not Healio employees, and see the same alias-level information as any other user unless you choose to share more.
If you report a Healer or another user, we may review the relevant messages or session metadata as part of investigating that report.
Joining Circles is free. Healer sessions are billed per minute from a wallet you top up in-app. Card, UPI, and other payment details are collected and processed by our third-party payment processor directly — Healio does not store your full card or bank details on its own servers. We keep a record of top-ups, session charges, and payouts to Healers for accounting, billing support, and tax purposes.
We keep account and content data for as long as your account is active, plus a limited period afterward to handle disputes, comply with legal or tax obligations, and prevent abuse (for example, someone banned for harassment re-registering under a new alias). You can request earlier deletion — see Your rights below.
We use encryption in transit, access controls, and routine security review to protect your information. No system is perfectly secure, and we can't guarantee absolute protection — but we treat the sensitivity of what people share on Healio as a first-order design constraint, not an afterthought.
Healio is intended for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete that account and associated data.
Healio is built by Chingari Media Pvt Ltd, based in India, and our infrastructure providers may store and process data in India and other countries where they operate. Wherever your data is processed, we require the same standard of protection described in this policy.
We may update this policy as Healio evolves. If a change is material, we'll notify you in the app or by email before it takes effect. The "Last updated" date above always reflects the current version.
Questions about this policy or your data? Reach us at privacy@healio.club or write to Chingari Media Pvt Ltd.