Last updated: 24 August 2026
Please read our Terms of Service carefully before adding funds to your Healio wallet. Healio does not provide refunds for wallet top-ups, or for Healer sessions that connected and ran as expected — you're billed per minute for time genuinely spent with a Healer, and that isn't refundable once the session has taken place.
That said, if something has genuinely gone wrong — for example, a session that failed to connect but was still charged, or a top-up made in error — contact our support team within 7 days of the charge at help@healio.club. Include your account details and the date of the charge so we can look into it. If we confirm the charge was made in error, we'll refund it to the account or payment method you used. Once a refund has been processed, the corresponding wallet balance is removed and can no longer be used for sessions.
You can add funds to your Healio wallet at any time — there's no subscription or recurring commitment attached to it. If you've turned on auto-recharge, you can switch it off at any time from Settings; this stops future top-ups but doesn't affect funds already loaded into your wallet.
Wallet balance doesn't expire, but it also isn't redeemable for cash outside of the refund process described above. If your account is suspended or terminated for violating our Terms of Service, remaining wallet balance may be forfeited.
Healio is peer support, not therapy or crisis care. If you're in immediate danger or thinking of harming yourself, please contact your local emergency number or a crisis helpline — in India, Tele-MANAS is available free on 14416, any hour.